Case Management Service
- Case management is a means for improving clients’ health and promoting wellness and autonomy through advocacy, communication, education, identification of service resources, and facilitation of service. Case management is guided by the principles of autonomy, beneficence, nonmaleficence, and justice.
- Case managers come from different backgrounds within health and human services professions including nursing, medicine, social work, rehabilitation counseling, workers’ compensation, and mental and behavioral health.
- The primary function of case managers is to advocate for clients/support systems. Case managers understand the importance of achieving quality outcomes for their clients and commit to the appropriate use of resources and empowerment of clients in a manner that is supportive and objective.
- Case managers’ first duty is to their clients – coordinating care that is safe, timely, effective, efficient, equitable, and client-centered.