Privacy Policy

Your privacy is important to us. Sound Mind Counselling and Family Therapies is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Information We Collect

We may collect your name, contact details, delivery address, payment information, and any other details necessary to process your order or enquiry. 

2. How We Use Your Information

We use your information to:

    •    Process and deliver your orders;

    •    Communicate with you about your purchase or enquiry;

    •    Improve our products and customer experience; and

    •    Comply with legal and regulatory obligations.

3. Storage and Security

Your information is stored securely on password-protected systems. We take reasonable steps to protect your personal data from misuse, interference, loss, or unauthorised access. 

4. Third-Party Services

We may share necessary information with trusted third-party providers such as payment gateways and delivery partners solely for the purpose of fulfilling your order. These providers are required to handle your data in accordance with privacy laws. 

5. Access and Corrections

You may request access to or correction of your personal information at any time by contacting us at hello@soundmindcounselling.com.au.

6. Contact

For privacy enquiries, please email hello@soundmindcounselling.com.au.